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| How
our web-based repair service works |
Our
proprietary scanner software allows you to send us a
current snapshot of your system, called ScanLog. Our
technicians then analyze your scanlog, research your
problem and create a custom fix. We notify you when the
fix is available so you can download it and apply it
to your computer.
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| Download
our scanner software. It's Easy & safe to download and
install with a wizard style installer and uninstaller. |
Start
the program and follow the instructions to scan your
computer and submit the ScanLog to us. |
Slect
the type of service you need, and complete your order
through our secure server. |
Download
the Fix and repair your computer. |
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How soon do I get my Fix file?
Fixes are created by our technicians. Normally you
will get it within an hour. In some cases the
technician may need some additional time to research the problem
you are having. In this case we will let you know about the
delay. Usually all errors are fixed within 24 hours.
Does your software submit any personal information?
No. The scanner never submits anything personal to us. It
gives us important information about what programs run on your
computer and other important settings that will help us analyze
your computer. Before submitting the ScanLog to us you will
have the option to read its contents so you can see exactly
what is being submitted to us.
Can I undo changes made to my computer?
Before making any changes to your computer, our software creates
a System Restore point (on Windows XP only)
and it also creates a backup copy of ever modified or deleted
file and registry entry.
If you don't like the changes, you can restore your previous
settings yourself with the click of a button. |
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Contact Us 
